FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 3pm, Check Out before midday.
• Is the price per room/apartment or per person?
  The prices are per room.
• Is breakfast included in the price and what type of breakfast?
  No, breakfast is not included.
• Can we settle the bill on arrival?
  Yes, you can settle the bill on arrival.
• Which languages are spoken at the reception?
  German, English, French, Russian
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The building has 9 floors, there is an elevator.
• Are there quiet, private, romantic rooms?
  Yes, the oriental suite is very quiet and romantic.
• Do the rooms/apartments have a terrace/courtyard?
  No, the rooms have no terrace.
• Do the rooms/apartments have a balcony?
  No, the rooms have no balconies.
• Do you have non smoking rooms/apartments?
  Yes, we do have non smoking rooms.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, the rooms have satellite TV with 38 channels.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there are direct dial telephones in the rooms.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  There is air conditioning in the rooms with no extra charge.
• Do you have an Internet/E-Mail point in the Property?
  There is an Internet point in the business center.
• Is there a swimming pool? When is it open?
  Palace spa is open Monday to Saturday from 6.30 am to 10 p.m. and Sunday from 8 a.m. to 10 p.m.
• Is parking or garage available?
  Yes, park garage is available.
• Where can we rent a car?
  You may rent a car with the concierge or at the Sixt counter at the lobby.
• Which is the nearest airport?
  Berlin Tegel Airport is the closest.
• Do you have a pickup or shuttle service from and to the airport?
  A shuttle service may be organized only upon request
• Which is the nearest railway station?
  Railway Station "Zoologischer Garten" (500 m) for regional trains; Berlin Main Railway station (3,7 km) for (inter)national trains
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  800 sqm Palace spa with pool, jacuzzi, 3 sauna's, ice-grotto, solarium, massage and beauty treatments
• Are pets welcome?
  Yes, but please indicate it while booking.
• Is there a restaurant in the Property?
  There is a gourmet restaurant named "first floor", "Sam's Bar" and to the lounge bar.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can connect your modem with WIFI from the rooms.