FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 3pm, Check Out before midday.
• Is the price per room/apartment or per person?
  Price is quoted per room and night, including VAT and service charge.
• Is breakfast included in the price and what type of breakfast?
  Breakfast is excluded.
• Can we settle the bill on arrival?
  Yes, you can give 100% deposit for room charge, extras can be settled upon check out.
• Which languages are spoken at the reception?
  We speak English, German, Italian, French and Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 8 floors and 1 lift in the historical Palais, 3 lifts in the modern business wing.
• Are there quiet, private, romantic rooms?
  Yes, the Art Nouveau rooms and Junior Suites in our historical Palais are particuliarly nice.
• Do the rooms/apartments have a terrace/courtyard?
  No, they do not.
• Do the rooms/apartments have a balcony?
  No, they do not.
• Do you have non smoking rooms/apartments?
  Yes, we have 189 non smoking rooms. Please ask upon reservation.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, all rooms have TV with international channels.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is, in each room.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  All rooms have air conditioning throughout the whole year free of charge - air conditioning can be individually controlled.
• Do you have an Internet/E-Mail point in the Property?
  All rooms have analog or high speed internet access. Internet is also available in our business center.
• Is there a swimming pool? When is it open?
  No, there is not.
• Is parking or garage available?
  Yes, parking is available.
• Where can we rent a car?
  In Frankfurt, please ask our concierge to settle this issue for you.
• Which is the nearest airport?
  It is Frankfurt Rhein-Main International Airport.
• Do you have a pickup or shuttle service from and to the airport?
  No, we do not.
• Which is the nearest railway station?
  It is Frankfurt Main Station at only 200 meters from the hotel.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Yes, there is our White Stone Lounge with sauna, solarium and steam bath.
• Are pets welcome?
  Yes, they are (extra cost).
• Is there a restaurant in the Property?
  Yes, our restaurant Le Parc offers regional and international cuisine with a French accent.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, rooms have analog or high speed internet access with a "plug and play" solution.