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FAQs - Frequently Asked Questions


 
  • At what time can we check-in and out?
    All accommodations, Check In from midday, Check Out before 11.30am.
  • Is the price per room/apartment or per person?
    The price is per room.
  • Is breakfast included in the price and what type of breakfast?
    Yes, it is.
  • Can we settle the bill on arrival?
    Yes, you can.
  • Which languages are spoken at the reception?
    We speak English and German.
  • How many floors are there in the building and do you have an elevator (lift) in the building?
    There are 7 floors including the ground floor and rooms are accessible via lift.
  • Are there quiet, private, romantic rooms?
    Our suites enjoy a nice view.
  • Do the rooms/apartments have a terrace/courtyard?
    No, they do not.
  • Do the rooms/apartments have a balcony?
    Some does.
  • Do you have non smoking rooms/apartments?
    Yes, we do.
  • Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
    Yes, there is satellite TV in all rooms.
  • Is there a telephone with direct dialling in the rooms/apartments?
    Yes, there is.
  • Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
    Some rooms are air conditioned.
  • Do you have an Internet/E-Mail point in the Property?
    No, we do not.
  • Is there a swimming pool? When is it open?
    No, there is not.
  • Is parking or garage available?
    No, private parking or garage is not available. We advise our guests to park at the station carpark.
  • Where can we rent a car?
    In Frankfurt.
  • Which is the nearest airport?
    It is Frankfurt International at only 15 minutes by metro.
  • Do you have a pickup or shuttle service from and to the airport?
    No, we do not.
  • Which is the nearest railway station?
    It is Frankfurt Main Station at only 500 meters.
  • Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
    No, there is not.
  • Are pets welcome?
    No, they are not.
  • Is there a restaurant in the Property?
    No, there is not.
  • Can I connect my modem so that I can surf the Internet from my room/apartment?
    You can connect your PC to our W-Lan Internet.