FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 1pm, Check Out before midday.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Breakfast is included in the price and it is a continental breakfast.
• Can we settle the bill on arrival?
  Yes, of course.
• Which languages are spoken at the reception?
  We speak English, Portuguese, Spanish and French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  We have 5 floors and there is an elevator.
• Are there quiet, private, romantic rooms?
  Yes, we have several quiet rooms.
• Do the rooms/apartments have a terrace/courtyard?
  No, they do not.
• Do the rooms/apartments have a balcony?
  Some of our rooms have a balcony.
• Do you have non smoking rooms/apartments?
  Yes, we do.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  All our rooms have TV with international channels via satellite.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, all the rooms have telephone with direct dialling.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  All the rooms have air conditioning, there is no extra charge for this and it is available through-out the year.
• Do you have an Internet/E-Mail point in the Property?
  There is Wi-Fi access in the hotel lounge and we also have 2 coin operated computers in the hotel lounge.
• Is there a swimming pool? When is it open?
  No, there is not.
• Is parking or garage available?
  We do not have parking, but there are several public parking and garages in the city centre.
• Where can we rent a car?
  You can rent a car at the reception desk, we have several options available for clients.
• Which is the nearest airport?
  The nearest airport is Oporto Airport.
• Do you have a pickup or shuttle service from and to the airport?
  We have a private limo service to and from the hotel, it is at extra charge and available up to 4 persons.
• Which is the nearest railway station?
  The nearest railway station is São Bento station.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  No, they are not.
• Is there a restaurant in the Property?
  Yes, there is Cafe/Restaurant Guarany.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can, there is Wi-Fi access in each room.