FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before midday.
• Is the price per room/apartment or per person?
  The prices are per room per night.
• Is breakfast included in the price and what type of breakfast?
  Buffet breakfast is served at Porto Novo Restaurant and it is not included in the price.
• Can we settle the bill on arrival?
  Yes, and the extras needs to be settle at the Check-Out Time.
• Which languages are spoken at the reception?
  Portuguese, Spanish and English.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  Our hotel is an emblematic 12-storey building with 6 elevators.
• Are there quiet, private, romantic rooms?
  Situated on the top floor, and with a rooftop terrace with a panoramic view over the city, Club Lounge is a space reserved for our guests staying on the "Club Level". In this exclusive place you can enjoy a buffet breakfast with personalized service, with the city at your feet. Relax or work all day long here, and at the end of the afternoon our General Manager will be delighted to offer you a cocktail.
  Our Spa has a double suite specially prepared for treatments which take a holistic approach, caring for the face and body but without neglecting the inner well-being. Please contact with The Spa for further information about our Suite Vip Romantic packages.
• Do the rooms/apartments have a terrace/courtyard?
  No, the rooms have no terrace.
• Do the rooms/apartments have a balcony?
  Only our Junior Suites have a balcony, located on the 12th Floor.
• Do you have non smoking rooms/apartments?
  Yes, Non-smoking floors available on the 3rd, 7th, 8th and 10th floors.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, all the rooms have cable channels.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a direct dialling telephone in the rooms.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, we have air-Conditioned Rooms.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we have a Business Center available on the main lobby.
• Is there a swimming pool? When is it open?
  Yes, there is an Indoor Heated Pool.
  Opening Hours: Monday to Friday 06.00 am - 10.30 pm ; Weekend and Public Holidays 08.00 am - 10.00 pm
• Is parking or garage available?
  Yes, a secured parking is possible on site costs EUR 15.00 per day.
  
  
• Where can we rent a car?
  Please contact our Concierge Service.
• Which is the nearest airport?
  International Airport Francisco Sá Carneiro is our nearest airport: 15Km/15min.
• Do you have a pickup or shuttle service from and to the airport?
  Service On Request (extra charge) - Please contact our Concierge Service.
• Which is the nearest railway station?
  Campanhã railway station is the nearest from our hotel: 10Km/15min.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Yes, the SPA provides the ideal escape: a range of treatments which combine the philosophies of European and Oriental traditions, a gym (open 24 hours/day) equipped with the most up-to-date technology, a Zen studio with classes in Swasthya Yoga, a relaxation area and the "heat experience", mixed sauna and hammam (Turkish bath). An indoor swimming pool with hydrotherapy classes, the "vitality experience", and a hairdressing salon can be found as well.
• Are pets welcome?
  No, pets are not welcome.
• Is there a restaurant in the Property?
  Taking its inspiration from the innovative concept of "show cooking", the Porto Novo Restaurant presents the best in Traditional Portuguese Cuisine.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, high-speed internet is available in the rooms.