FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before 11am.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, continental buffet breakfast at restaurant Panorama is included.
• Can we settle the bill on arrival?
  Yes, you can settle the bill on arrival.
• Which languages are spoken at the reception?
  At the reception our staff speaks Slovenian, Croatian, English, German, Italian, Russian.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 3 floors with elevator.
• Are there quiet, private, romantic rooms?
  Yes, there are private rooms.
• Do the rooms/apartments have a terrace/courtyard?
  No, they do not.
• Do the rooms/apartments have a balcony?
  Yes, some rooms have a balcony.
• Do you have non smoking rooms/apartments?
  Yes, we do.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, in every room there is cable tv.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No, there is not.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we do.
• Is there a swimming pool? When is it open?
  No, there is not, but our guest have the access to the thermal swimming pool at Grand Hotel Toplice.
• Is parking or garage available?
  Yes, there is a free and private parking.
• Where can we rent a car?
  You can ask at Grand Hotel Toplice reception.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, there are.
• Which is the nearest airport?
  The nearest airport is Ljubljana Airport.
• Do you have a pickup or shuttle service from and to the airport?
  No, we do not.
• Which is the nearest railway station?
  The nearest railway station is Lesce-Bled.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not, but our guests have the access to the Wellness Centre Ziva at Hotel Golf.
• Are pets welcome?
  Yes, they are welcome.
• Is there a restaurant in the Property?
  Yes, there is.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No, you can not.